Grooming Lounge carries super-high-quality men's grooming goods, but we understand that sometimes products just don't "fit" or meet a specific expectation. In such a case, we've developed some return policies that are pretty darn fair and quite simple. Please take a moment to review our policies below.
These may be returned within 365 days of the date of purchase for a full refund to the method of payment. Product must be returned only in new, unused condition, in the original packaging, same condition as sold, with tamper-proof seals unbroken, if present, and with all literature and factory seals in place.
GROOMING LOUNGE BRAND PRODUCTS:
We offer a no-questions-asked, 100% guarantee on our own products within 60 days. Just email us and we’ll provide an instant store credit to try something else. That’s right you don’t even have to send anything back! You must have an account with us to receive the store credit.
We do not take returns on any used products. Sorry, we gotta’ keep the lights on guys. Give us a call/email prior to ordering and we're happy to help you choose the best product for your grooming needs – we know grooming can be tricky. We provide free samples with every order to help try new stuff out and you’re more than welcome to ask for a specific one. If we have it available, we’ll be sure to include it with your order.
If you have an interest in trying a cologne (we know samples are hard to get), click here.
If there’s any problem with your order that stems from a mix-up/damage on our end, contact us and we'll send a pre-paid return slip along with the necessary items -- or an e-return slip to your inbox.
Guests can return products (please bring web order information) directly to any of our stores, but no exchanges/refunds can take place at the time of visit. The stores will return said products to our Returns Department and we'll be in touch shortly to properly process.
HOW TO RETURN:
Please fill out as much of the following form as possible to get the process rolling. If the return is accepted, you have two options:
1. WE SEND AN E-RETURN SLIP - We will create an E-Return Label – send it to your inbox – and all you need to do is send the return back to us. We will deduct a $5 Processing Fee from the refund/store credit for the return shipping.
2. YOU GO YOUR OWN WAY: If you prefer to return the item using your own label/method, send it to the address below (or drop in store) with no Return Fee deduction.
Returns Address:GROOMING LOUNGE
Attn: Not Very Busy Return Department
1120 Connecticut Ave, NW
Washington, DC 20036