Common Store Questions

Q: How early should I arrive for a reservation?
A: It's uber-relaxing here, so feel free to show up early to watch some tube, enjoy a root beer or flip through a magazine. In general though, we request you show up about five minutes before your scheduled reservation time
Q: What's the dress code there?
A: We dress for business at Grooming Lounge, but guests can come as they please. Whatever makes a guest feel most comfortable (as long as clothing is being worn) is fine with us.
Q: What is Grooming Lounge's cancellation policy?
A: A major credit card is required for reservations and 24-hour cancellation is needed in order to cancel a reservation. Individuals who miss their reservation without prior notification will be charged for the full amount of the service or services. C'mon... just show up and get more handsome.
Q: Will a real Man's Man feel comfortable at Grooming Lounge?
A: Yes.
Q: Can Grooming Lounge groom men of all cultural and ethnic backgrounds?
A: No problem. Men are men. We have Grooming Experts who are trained to tackle anything from anyone.
Q: Can Gift Certificates be used at any Grooming Lounge location?
A: Of course. You can even use 1/2 in D.C. and 1/2 in Virginia if you so desire. It’s up to you.
Q: Why are Gift Card prices more expensive than the regular cost of the service or services?
A: All Gift Card prices include gratuity so the lucky recipient doesn't have to bring anything to his reservation other than himself and the card.
Q: Can you return a gift card if the recipient doesn't want it?
A: While we find that hard to believe, unfortunately, all gift cards are non-refundable...Don't worry though, we're confident he'll love it.
Q: What if there isn't a package that includes the services I want to purchase for someone?
A: That's not a problem at all. Just make up your own package by mixing and matching the services you want. We can place them all on the same Gift Card.