Common Store Questions

Q: What is Grooming Lounge's cancellation policy?
A: We require a major credit to secure reservations and request at least 24 hours advance notice is provided for cancellation. Individuals who miss their reservation without prior notification will be charged for the full amount of the service or services scheduled. We understand that things happen and schedules change, so please just call us in advance so we can reschedule your reservation.

Q: Is there nearby parking?
A: In DC, there is a PMI parking garage right next door to the store. In Tysons Galleria, there's plenty of Mall parking.
Q: Where is the closest metro stop?
A: DC: Farragut north - Red Line VA: Tyson’s Corner - Silver Line
Q: Where are you located in Tyson’s Galleria?
A: We're in the Galleria in Tysons (sometimes called Tysons II) on the third level next to Macy’s and Wildfire Restaurant.
Q: Can I add gratuity to the credit card?
A: Unfortunately, gratuity is cash only. Thanks for your understanding. It's a long story.
Q: How early should I arrive for a reservation?
A: It's uber-relaxing here, so feel free to show up early to watch some tube, enjoy a tasty beverage or flip through a magazine. In general though, we request you show up about five minutes before your scheduled reservation time.
Q: Can Grooming Lounge groom men of all cultural and ethnic backgrounds?
A: No problem. Men are men. We have Grooming Experts who are trained to tackle anything from anyone.
Q: Can Gift Certificates be used at any Grooming Lounge location?
A: Of course. You can even use 1/2 in D.C. and 1/2 in Virginia if you so desire. It’s up to you.
Q: Can you return a gift card if the recipient doesn't want it?
A: While we find that hard to believe, unfortunately, all gift cards are non-refundable...Don't worry though, we're confident he'll love it.
Q: Why are Gift Card prices more expensive than the regular cost of the service or services?
A: All Gift Card prices include gratuity so the lucky recipient doesn't have to bring anything to his reservation other than himself and the card.
Q: What if there isn't a package that includes the services I want to purchase for someone?
A: That's not a problem at all. Just make up your own package by mixing and matching the services you want. We can place them all on the same Gift Card.
Q: Will a real Man's Man feel comfortable at Grooming Lounge?
A: Yes.
Q: What's the dress code there?
A: We dress for business at Grooming Lounge, but guests can come as they please. Whatever makes a guest feel most comfortable (as long as clothing is being worn) is fine with us.