Disappointed- the website says the gift card will arrive in a gift box. It arrived in a card board sleeve. However, it did arrive promptly. Recipient has not used the card yet so I can speak to the services. It also seems silly to me that you have to choose between an on-line and in-person gift card- why not offer one that works for both?
Grooming Lounge has excellent customer service and communication is excellent. My gift cards were sent and delivered on time! I have been gifting the men in my family gift cards from you for many years. The products are wonderful. I will continue to be a loyal customer!
Purchased the gift card for my wife for Mother’s Day - no surprise here as women too are using these high end products. The card didn’t initially go through. GL handled it with exceptional customer service. Any business can handle mundane transactions, but the true test of an exceptional company is how they fix problematic customer issues. Grooming Lounge on more than one occasion has exceeded my expectations. As such I go nowhere but Grooming Lounge for my products.