Grooming Lounge carries super-high-quality men's grooming goods, but we understand that sometimes products just don't "fit" or meet a specific expectation. In such a case, we've developed some returns policies that are pretty darn fair and quite simple. Please take a moment to review our policies and fill out the form below to get a return rolling.
Classic. Unique. Masculine. Proven. When Grooming Lounge opened its first doors in 2001 the concept of a men’s spa & barbershop was a novel idea… frankly even considered absurd and had no chance to succeed. Thirteen years and now two stores later, Grooming Lounge is the premiere barbershop in the country setting the standard in the uber-growing men’s grooming market. From day one the goal at Grooming Lounge is to help make men feel and look more handsome. We do that by offering best in class services offered by our well-trained processional staff, carrying only the finest solutions geared towards men
**Please note that we do retain the right to refuse a return if above policy is repeatedly abused (but that's not you).
If there’s any problem with your order that stems from a mix-up/damage on our end, we’ll certainly cover the shipping costs. Contact us and we'll send a pre-paid return slip along with the necessary items -- or an e-return slip to your inbox.
Guests can return products (please bring web order information) directly to any of our stores, but no exchanges/refunds can take place at the time of visit. The stores will return said products to our RETURNS DEPARTMENT and we'll be in touch quickly to properly process.
If you decide to exchange/return an item, please ship it back to us postage paid with some sort of proof of purchase in the box. Our returns address is:GROOMING LOUNGE
Attn: NOT VERY BUSY RETURN DEPARTMENT
1120 Connecticut Ave, NW #435
Washington, DC 20036