Most men read Playboy Magazine for the articles and advice — everyone knows this. So, it goes without saying that I got more than a few calls when Hef and his cohorts used some of my skincare advice in this month’s issue. Here’s how it went down in the mag…
Q: When I turned 30, I started taking to heart the advice I read in Playboy about caring for my skin, especially my face. But, I’m not clear on what I should be using each morning and in what order. My regimen includes facial cleanser, exfoliating scrub two to three times a week, pre-shave oil, shaving cream, alum block or styptic pen, astringent and/or toner, aftershave, eye cream and a daily moisturizer with SPF. Am I missing anything? — H.R., Los Angeles
A: Our first response is to wonder what time you actually get to work. But Michael Gilman of Grooming Lounge (www.groominglounge.com) says he’s heard of more involved routines (No mask? No tweezing?), including his own. “With some men, it’s a slippery slope” he admits,” but I enjoy it.” You could forego the under-eye cream, astringent and toner, but there’s no reason to if you’re comfortable, he says. (An astringent removes deep-down gunk; a toner helps the skin absorb moisturizer and is great for a midday cleanse.) “You can see the difference in men who use moisturizer and sun protection, especially as they age,” Gilman says. Those who don’t take care of their faces complain their skin is itchy and dry and they especially hate shaving because of the constant razor bumps and irritation. So it’s an easy sell when I tell a guy that he can resolve that if he stops washing his face with the same bar of soap he uses to clean his rear and switches to a product designed for the face.”
Posted in Grooming Tips, Marketing & Press
Tagged alum block, eye cream, facial cleanser, grooming lounge skincare advice, mask, mens grooming routine, playboy magazine, pre shave oil, razor bumps, shaving cream, soap, tweezing
Recently went to dinner at a restaurant I’ve been to dozens of times and while certainly not a “foodie” or food snob – I would consider myself an “enthusiast” of spectacular customer service. Every other time I’ve been to this particular restaurant the food and the manner with which it was described and delivered have been off the charts – beyond amazing. In fact, my recent experiences were so great that I actually took notes and brought those notes/thoughts back to our team here as motivation to improve the way we do things at Grooming Lounge.
And then it happened. The whole “you’re only as good as your last xxx” rule came into play. On my most-recent stopover to said restaurant everything was a bit “off.” Our server looked a tad disheveled. The food took too long to come and without an apology or a head’s up from the staff. The food wasn’t prepared as requested. It just wasn’t right and afterword I realized I just won’t be going back for a good, long while. I also, without malice, but with more disappointment, must have told five people how I had felt “let down a bit” by this destination I held in such high regard.
What hit home while reflecting on this turn of events is how important it is to be “on every second of every day your business is in operation.” As sad as it was, this one bad turn soured me on the 20+ others I had eaten at this restaurant. A loyal person, I suddenly realized I’m a “what-have you-done-for-me-lately type guy” in regard to service. I also recognized that once the “service bar” is set high, there’s a long way to fall. Lofty expectations are… lofty.
My take-away from this to our Grooming Lounge business is that there are absolutely no “day’s off.” You can’t take a single guest or their visit for granted – ever. Guests expect greatness – every time. Decide to phone it in one day and they’ll find another place that rolls out the red carpet.
We’re on it.
We get a fair amount of nice notes from our guests and customers, but this one is just the best. Thanks Mr. (Name Hidden) for helping us feel great about what we do.