Recently went to dinner at a restaurant I’ve been to dozens of times and while certainly not a “foodie” or food snob – I would consider myself an “enthusiast” of spectacular customer service. Every other time I’ve been to this particular restaurant the food and the manner with which it was described and delivered have been off the charts – beyond amazing. In fact, my recent experiences were so great that I actually took notes and brought those notes/thoughts back to our team here as motivation to improve the way we do things at Grooming Lounge.
And then it happened. The whole “you’re only as good as your last xxx” rule came into play. On my most-recent stopover to said restaurant everything was a bit “off.” Our server looked a tad disheveled. The food took too long to come and without an apology or a head’s up from the staff. The food wasn’t prepared as requested. It just wasn’t right and afterword I realized I just won’t be going back for a good, long while. I also, without malice, but with more disappointment, must have told five people how I had felt “let down a bit” by this destination I held in such high regard.
What hit home while reflecting on this turn of events is how important it is to be “on every second of every day your business is in operation.” As sad as it was, this one bad turn soured me on the 20+ others I had eaten at this restaurant. A loyal person, I suddenly realized I’m a “what-have you-done-for-me-lately type guy” in regard to service. I also recognized that once the “service bar” is set high, there’s a long way to fall. Lofty expectations are… lofty.
My take-away from this to our Grooming Lounge business is that there are absolutely no “day’s off.” You can’t take a single guest or their visit for granted – ever. Guests expect greatness – every time. Decide to phone it in one day and they’ll find another place that rolls out the red carpet.
We’re on it.
We get a fair amount of nice notes from our guests and customers, but this one is just the best. Thanks Mr. (Name Hidden) for helping us feel great about what we do.
THE FIRST home-made shaving product Grooming Lounge ever created was Beard Master Shave Oil. That was eight-plus years ago, at a time when shave oil-esque products weren’t part of mainstream grooming. With the most modesty we can muster, we kinda’ hit a grand slam out of the gate. This product was and is simply superior — a concoction of high-end essential oils that lift whiskers, soften skin and enable stress and pain free shaves for even the most sensitive faces.
So, imagine our dismay when it hit home a year or so back that some people just weren’t that thrilled with our hero product. Sure they loved the “oil” itself, but they were less than pleased with the packaging, from within which this viscous oil would seep out every time they traveled. Turns out the oil was even too slippery for its container when taken on the road.
With this info in hand (and apparently on dopp kits), we set out to find a leak-free container within which to place our award-winning oil. It took some time and a lot of testing, but we’ve finally got packaging that does our oil right. It’s a 1 oz. airless pump bottle and in addition to being very travel-friendly, it also enables more metered dispensing, money shavings and a better shaving experience.
Guess it’s just really just a long way of telling you that “Beard Master Shave Oil now comes in a pump.” Thanks for reading the rest.